1. later than:
Please be aware that due to increased demand and safety requirements related to COVID-19, we might limit the number of deliveries per day, particularly on check-in days. As a result, some days might be blocked off on the calendar once the capacity has been reached. An announcement will be placed on the home page in such cases.
2. account will allow you to save your grocery list and manage it later on. Important: once your order is placed, you cannot edit it. Please, do not submit your order unless you are certain that your order is complete and accurate. Any previous order can only be used as a reference for future orders. It cannot be automatically duplicated and placed back in the cart.
3. ill out the Checkout form. It will require your personal information (name, e-mail, and phone number) as well as delivery date, time, and address. If it is a vacation rental property, please provide the property name and ID number. Please read and accept “Terms and Conditions” before you place your order.
If you have not received a confirmation email, check your junk/spam folder first and then email or give us a call to check on the status of your order. For all existing orders: make sure you know the order number while contacting us with any questions or changes (your order number can be found in the confirmation email).
We accept cash, checks, bank transfer, and all major credit cards (Visa, Discover, MasterCard, and American Express). Please be aware that 3% credit card fee will apply for any credit card payment and 1% bank draft fee will apply for a bank transfer payment. If you are a vacation renter, you can request to have your groceries pre-stocked for you in the house prior to your arrival (limited availability). Be aware of an extra $30.00 pre-stock fee applied to your order. Last but not least: Tips for the driver are not included in the total bill and are optional. There is no set amount or percentage required. It is entirely up to the customer’s discretion to decide on the amount of the tip.
All perishable items are checked out on the day of delivery. Deli meats and cheeses: due to a high volume, a store requires us to place our deli order a day before the checkout. Therefore, most of the deli meats/cheeses are being sliced the night before and are kept in the fridge until ready to be checked out. For that reason, “sell by” date on deli meats/cheeses might have the date of delivery or a day before.
Examples of substitutions:
Organic Bread (Dave’s Bread) power seed -> Organic Bread (Dave’s Bread) good seed
Gluten Free Brown Rice Pasta penne -> Gluten Free Brown Rice Pasta shells
We DO NOT substitute cherries for grapes, gluten-free for gluten containing product, pork for beef, etc. All our substitutions are reasonable and are in the same price range and quantities. Note: you won’t be charged or refunded for any substitutions. If a substitution is not possible, we will issue a refund.
When you choose ”absolutely no substitutions”, we will still try to give you a call if some of your items are not available. If there is no answer, you will get a refund (including taxes and fees) for all items that were not available at the time of purchase.
8. When a delivery person brings your order, he/she will take the bags to the front door and let you know your order is there. If you need help with taking groceries upstairs to the kitchen, the driver would be able to do that per your request.
You have to be at the house for a driver to collect the payment in case you order is not pre-paid! Please give us a call If you are not able to be at the house at the delivery time. We will work with you and arrange the delivery for a later time.
If you ordered a pre-stock delivery, please refer to our pre-stock process description here.
In case your order was delivered prior to your arrival to the property, please make sure to check the order on the same day and either give us a call or send an email describing an issue, if there is one. You have until 9pm on the delivery day to make a complaint. No complaints will be accepted at any point after that time! No exceptions!
Whether you choose to use our service or not, Delivery Genie wishes you to enjoy every moment of your summer vacation in the beautiful Outer Banks!!!
Thank you for your time and interest!
Outer Banks, NC