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Terms & Conditions

This agreement is a legal agreement between you and that states the terms and conditions under which you may receive our grocery service. If you choose to use our service you agree to these terms and conditions.

1. Service.

Delivery Genie LLC – Outer Banks local grocery delivery company originally owned and operated since 2005. Delivery Genie LLC ( currently provides online grocery shopping and delivery service.

2. Hours of Operation and Service Area.

We operate 7 days a week from 9 am to 9 pm. We currently provide our service in Carova, Corolla, Duck, Southern Shores, Kitty Hawk, Kill Devil Hills, Nags Head, and Manteo of North Carolina.

3. Fees.

Delivery fees are posted on the main page of our website. Our minimum delivery fee is $35. There is an extra $100 charge for off-road delivery in Carova 4x4 area. There is also an extra 3% credit card fee for all credit card payments. Last but not least, there is a $30 fee for pre-stock option. Our fees, products’ prices, and their availability are subject to change without any notice. However, we do not change or adjust any prices for orders that have been already placed through our website.

4. Placing your order.

All orders must be placed on our website at any time, but not later than 48 hours before specified delivery time in season (May, 1 - September, 30), or at least 24 hours before the delivery time in off-season (October, 1 - April, 30). Details about placing an order on our website are posted on the “How It Works” page for your convenience.

You must be 21 or older to place an order on our website.

5. Shopping and Delivery.

Our employees will shop and deliver groceries from the order placed on our website Delivery will be made to the delivery address specified on your order form. Delivery will occur at the specified delivery time frame. Payment for your order is due at the time of delivery.

Unless you request absolutely no substitutions for your order, we reserve the right to be able to substitute any product in the shopping list with some similar item in case the store does not carry it at the time of purchase.

6. Bill and Payment Options.

Upon delivery you will receive a copy of your invoice, which includes list of groceries along with their quantity and prices, any applicable taxes, delivery fees, credit card fee, and discounts, if any. Tip is not included in our service fee.

There are 3 payment options to choose from: credit card (3% credit card fee will apply), mailed-in check (must be mailed at least 5 days prior to the delivery date), or check/cash upon delivery. All pre-paid orders are qualified to be pre-stocked upon the availability.

For all orders with subtotal over $500 (before taxes and fees) that are going to be paid by check or cash upon delivery, we require 50% deposit (20% of which is non-refundable). Deposit can be made with a check or credit card at least 48 hours before the delivery date.

7. Returns and Refunds.

You may choose to check your order right at the time of delivery or you will have one hour to do so after your order is received. You have one hour to request a refund or substitution for any damaged or missing item from your order. There is no charge for exchanging damaged items or redelivering missing items. However, no complaints will be accepted after one hour lapse in time.

In case your order was delivered prior to your arrival to the property, please make sure to check on it the same day and either give us a call or send an email describing an issue, if there is one. You have until midnight of the delivery day to make a complaint. No complaints will be accepted at any point after that time!

8. Order Cancellation.

You have a right to cancel your order at any time. However, if the order is cancelled at least 48 hours prior to the delivery, you will be obligated to pay a cancellation fee, which would be 20% of your total bill. There is no refund for any order cancelled within 48 hours prior to scheduled delivery time.

9. Customer’s Account.

You agree to provide us with an accurate and complete information as required for registration for our service as well as for placing an order on our website This information includes your name, phone number, e-mail, delivery time, and address.

10. Privacy and Security.

Your privacy is important to us, and we want to make you feel comfortable and secure while using our service. We do not sell or rent any of your personal information to third parties. 

You may change your personal information by accessing your account at You may also request to permanently remove all your personal information stored on our website

11. Copyright and Trademark.

All content on including, but not limited to, web design, text, graphics, interfaces, software and product selection are the property of Delivery Genie LLC. We authorize you to view, copy and print any of our content only for the sole purpose of placing an order with us. Any other use of materials from, including, but not limited to, reproduction, modification, distribution, or publication for any commercial or public purposes, without the prior written permission of Delivery Genie LLC, is strictly prohibited.

Delivery Genie logo, name, characters, graphics, and button icons are service marks, trademarks, and property of Delivery Genie LLC and may not be used by you for any reason other than as expressly permitted by this Agreement. All other trademarks, service marks, product names, and company names or logos appearing on are the property of their respective owners.

12. Legal.

This Agreement states your entire agreement with Delivery Genie LLC regarding the use of the Delivery Genie grocery delivery service and